The Special Adviser, Office of Civic Engagement, Princess Aderemi Adebowale has revealed that the 57 Local Government Councils across Lagos state will be included in the second phase launch of the Citizens’ Gate 2.0 Platform.

She revealed this during the soft launch of the Citizens’ Gate 2.0 App held at the Bagauda Kalto Press Centre, Alausa, Secretariat, Ikeja.

Adebowale explained that plans are being put in place to set up a Citizens’ Gate desk in all the 57 Local Government Councils where Lagosians can make inquiries, log complaints and get all information about the State.

“We will be going to all the 57 Local Government Councils during our second phase launch, ensuring that no one is being left out, no matter who or where they are, we also have the 767 non-emergency number that Lagosians can call, we have resolvers sitting at the command and control centre that will attend to you promptly”, she said.

Adebowale averred that the implementation of the Citizens Gate 2.0 Platform across all Ministries, Departments and Agencies in Lagos State is a crucial step towards promoting transparency, accountability and Citizens’ Engagement in Government. 

She added that this will make it easier for citizens to participate, dialogue and get involved in the decision-making processes alongside the State and Local Governments Councils.

She reiterated that the upgraded Citizens Gate platform will enable citizens to navigate all existing MDAs’ websites and build a road map for greater citizen engagement as a One-Stop-Centre for everything about Lagos State, addressing several issues, inquiries, complaints, suggestions, commendations and giving the citizens and visitors real-time direct access to Lagos State Government and its activities 

This, the Special Adviser, said would enable both smartphone and non-smartphone users to put a call to the Citizens Gate Customer Service Centre call on a 24/7 toll-free non-emergency number for inquiries or complaints at the command and control centre.

In his remarks, the Commissioner for Information and Strategy, Mr. Gbenga Omotoso, expressed his gratitude for the successful launch of the Citizens Gate 2.0 App, noting that the platform is all about Lagosians, and bridging the gap between the Government and the citizens.

In his words, “The platform is all about service to the people and Government’s assessment by the people we are serving, we are all involved in building the Lagos of our dreams. Communication is not complete without feedback, so the platform is a veritable tool to get feedback from the citizens and know what Lagosians want us to do”.

The Commissioner for Science and Technology, Mr. Hakeem Fahm said that with the initiative the present administration intends to extend the outreach of the government to the citizens at large and leverage the power of technology to encourage the citizens’ participation in governance.

Speaking in a similar vein, the Director General, Office of Transformation, Creativity and Innovation, Mr. Toba Otusanya explained that the Citizens Gate 1.0 was a success in its own right because most of the MDAs involved were averaging about 70% in meeting their service level agreement, however, the upgraded app is embedded with population profiling that gives the government an insight to what the citizens are yearning for across the 57 Local Government Councils in the State.

He added that the 2.0 version also has social media integration that enables citizens to upload videos and files as evidence of what the citizens and Government want to see concerning the complaints being logged, thereby bringing the government and the citizens closer.

The Citizens Gate 2.0 Platform is a multichannel platform tailored to offer social benefits such as feedback mechanisms, population profiling, capturing accurate public opinions, tracking and enforcing of government performances, security/community policing, LASRRA registration and verification and access to day-to-day activities across the MDAs.

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